• From This is Money:

    I have had a bill for £113.55 from my car insurance company because no monthly direct debit payments went to them for April, May and June last year. I was not told about this problem though I had to make a separate payment for July, August and September after they said my bank refused them the money even though the direct debit was in place. I recently cancelled the policy as I’m getting rid of the car. Am I obliged to pay this amount and if so do I have to pay it all at once? R.F., Stockton-on-Tees, Cleveland
    You were insured with Aviva who have accepted responsibility for the problems with your regular payments.I was told: ‘During the period between April and June 2009 there was an isolated system error which meant we did not take payments for Mr F’s motor insurance premium. ‘As this fault was an error on our part, under the specific circumstances we have decided to waive the money owed and we have apologised for any inconvenience caused. We have taken steps to ensure an inci…

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    Posted by Jon @ 12:58 pm

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