From This is Money:
When I claimed on the policy, I was told that Car Care Plan would not accept liability because the tyre I had replaced was not insured.
Margaret Stone, the Daily Mail’s Money Doctor, replies: You described Car Care Plan’s practice as little short of a fiddle. I wouldn’t go as far as that, but agree it was shabby.
As each new tyre has to be separately identified for insurance purposes, this was a significant feature of the policy.
A small number of other car owners have been complaining to Inchcape about this policy, and it has now decided to review it.
The Car Care Plan name remains, but the underwriters have been changed – and so have some of the policy terms. In future, the policy will now cover five repairs or replacements, regardless of whether the tyres are originals or replacements.
For the benefit of existing policyholders, the claims process has been changed to allow claims where the tyres have been replaced but not registered….
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