From The BBC:
EDF Energy Networks has been fined £2m for poor customer service, industry regulator Ofgem has said.It said that the company had failed to meet the required timescales for connecting customers. EDF had taken steps to improve its connections service but this should have been done earlier, Ofgem said. Electricity companies have to provide an offer to property developers about the cost and details of connecting new premises to the network within 90 days. The company, which completed more than 10,000 connection projects last year, said it “greatly regretted” the delays. DevelopersEDF Energy Networks has three electricity distribution networks and is the monopoly provider in certain areas of the country.
If new homes or business premises are built, the developer makes a request to the company for these properties to be connected to the electricity network. As part of its licence, EDF Energy Networks is required by the regulator to make an offer on the cost and details of the connecti…
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