• From The BBC:

    All calls to National Rail Enquiries will be handled by Indian call centres from next March, the BBC has learnt.The Association of Train Operating Companies (ATOC), which runs the service, said it had agreed an exclusive contract with an Indian firm. ATOC insisted that the change would not reduce the quality of the service. The news came as an outsourcing firm said it was cutting more than 100 jobs at a National Rail Enquiries centre in Yorkshire because of the India move. Outsourcing firm Ventura said it was in consultations with staff at the facility in Wath-upon-Dearne. Reduced usageThe number of calls to National Rail Enquiries has fallen in recent years as a growing number of passengers use the internet, or the automated Train Tracker phone system, to access train times. “Call centre operations now represent only some 7% of rail enquiries and this proportion continues to fall, with the internet rapidly growing in importance for passengers looking for journey information,” said ATO…

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    Posted by Jon @ 3:15 pm

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