• From The BBC:

    Energy companies have been told by their regulator, Ofgem, that they must calculate their customers’ direct debit payments more accurately.The regulator has responded to widespread complaints that energy firms have been setting direct debit bills too high. Cash surpluses built up by customers eventually offset subsequent bills. But consumer organisations have accused energy firms of using excessive direct debit income as an interest-free loan. “Ofgem reviewed the direct debit arrangements of the six major suppliers after customers complained about significant increases in amounts they were being asked to pay”, the regulator said. “The new condition in suppliers’ licences would mean they must ensure payment levels are clearly and accurately explained and based on the best available information. “Suppliers will also need to be able to justify why they are holding onto credit surpluses built up by a customer,” the regulator added. Better explanationThe curbs on excessive direct debit bill…

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    Posted by Jon @ 3:50 pm

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