From The BBC:
The way some banks treat recently bereaved customers is “inadequate and chaotic”, according to the chairman of the Treasury Select Committee.John McFall MP said that some companies had adequate procedures in place for bereavements, but others did not treat customers fairly. He is calling for a new code of practice to ensure financial services companies act as they should. However, the British Bankers’ Association said training was in place. “The main issues are treating people fairly at the most stressful time of their lives. We have had evidence that people have had to jump through unnecessary hurdles as a result of their business with banks and financial institutions,” said Mr McFall. “I am writing to the Financial Services Authority so that they can remind these institutions that treating customers fairly is a primary responsibility. “They can develop a code of conduct so that it makes things easier for people at the most stressful time of their lives, rather than harder.”
Ingrid F…
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